December 3, 2023Comments are off for this post.

Lessons My Students Taught Me

In learning you will teach and in teaching you will learn. My foray into teaching two Business classes at a local College has been illuminating and has altered generational impressions and stereotypes and created some opportunities for me to grow. Here are the lessons my students have taught me:
* The next generation of business leaders need assistance with collaborative project management and presentation skills. Their technical competence is assured – they have the ideas but need help selling them and building them out.
* Feedback needs to be consistent and formal as well as spontaneous and off the cuff – but more importantly, it needs to be direct. In short they need to know where they are.
* Onboarding needs to be succinct and functional – I spent more time clearly defining short terms goals and short-term expectations – the long-term attention span needs to be developed and not assumed.
* Their ability to navigate adapting technology supersedes those that will be leading them – the ability to create content that speaks to that ability keeps them engaged (vs traditional forms of learning).
* Soft skills will determine their success in the market – will form zones of separation from their competitive set.
*There is no blind acceptance of power norms (norms that previously generations accepted and created) – they are not questioning everything out of immaturity or entitlement – they are questioning out of self-advocacy.
I think great students are hard to find but are even harder to forget. To the students I have taught this semester thank you for your patience, guidance, and opportunity for me to gain another inalienable truth for my toolbox – it is impossible to learn unless you admit you do not know.


Brent Billing is a Senior Director of Client Services at Lecours Group. He has been with Lecours for 22 years.

August 14, 2023Comments are off for this post.

Your word is your word – until it isn’t.

I have been doing this for a long time – 22 years.  And from 2001-2022 – I think I could count on my hand the number of times a signed deal has been reneged on (the candidate signed it and then several days/weeks later backed out).
It has happened 4 times this month.
My advice to every client moving forward will be to recruit for the position until the hired candidate starts. Maybe not actively interview – but continue to source and keep options open. I need to protect their interests and as such I can no longer state without equivocation that a signed contract is the end of the process. It simply does not carry the weight that it once did.
I am by nature someone that hates to make generational comparisons – linking a birth year to ethics and morality is a fool’s errand. But something has changed. Maybe it is the fact that companies through COVID and other times of financial uncertainty had zero issue slashing their workforce – loyalty is a two-way street. Or maybe it is merely a reflection of a hot market. But either way – it is not over until they pass through your doors.
In the last instance – the bridge was burnt, and it will come back to haunt this candidate. There is a way to pull out of a signed deal and wow did she not do it correctly.  It is not six degrees of Kevin Bacon in the luxury hotel world – so rest assured that you will be judged by how you handle your toughest moments. Honesty is the only way to handle this – the second you change your mind – tell them. Allow them to put the wheels of recovery in motion. Be transparent and do not be vague. 
We are not judged by how we sail in calm seas – it is how we navigate the storms that leave an impression.
I love my job.
             I love my job.
                           I love my job.

Brent Billing is a Senior Director of Client Services at Lecours Group. He has been with Lecours for 22 years.

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